Support Center

How to request a payoff letter?

Last Updated: Feb 06, 2018 02:34PM EST
Borrowers have two options on how to request a payoff, which are provided below.

Option 1
  1. Login to your Groundfloor account.
  2. Click on Active Loans.
  3. Click on the property in which a payoff is needed.
  4. Click on Request Payoff.

The borrower must provide a repayment date, details of the title company or closing attorney information, and where to send the payoff letter.

Option 2

Email payoffs@groundfloor.us

The borrower must provide a payoff date, details of the title company or closing attorney information, and where to send the payoff letter.

Note: Payoffs are generally generated within 24 hours of the request.

Contact Us

c0d6c1ed556dff730f9e8768a28d3f41@groundfloor.desk-mail.com
http://assets3.desk.com/
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