First of all, we are incredibly sorry for your loss. We understand how challenging this time is, and we'll do everything we can to assist.
If you inherited a Groundfloor account from a deceased loved one, please follow these steps:
Send along a copy of the death certificate as well as a copy of the will/estate documents/etc. to support@groundfloor.us. You can also set up a time to chat, Monday through Friday, 9am – 5pm EST.
Wire the cash on hand to the estate holder, and wire the remaining funds later this year when the remaining open investments repay
Transfer account over to the beneficiary to manage, and transfer funds in/out as they wish.
Wire the entire account balance out to the beneficiary once all of the current investments repay.
View the customer support team's calendar here to schedule a chat: https://calendly.com/d/crf2-dk7-kr2/new-meeting