First of all, thanks for being a Groundfloor shareholder! There are a few reasons your Groundfloor shares may not be on your account.
1) The most likely reason is that you participated in the equity raise on a third-party platform (i.e. Republic, WeFunder, or SeedInvest) using a different email than the one associated with your Groundfloor account. To resolve this, please email us at Support@groundfloor.us providing both email addresses, the date you purchased the equity shares and the # of shares purchased. Our support team can then look up your participation and update your account with the shareholder status. Please allow 2-3 weeks for equity updates to post.
2) You have transferred your equity shares to another account holder.
3) Your shares are still being updated for the current raise.
If you have any further questions, do not hesitate to reach out at Support@groundfloor.us.