We are simplifying our Note offerings. Instead of having rollover and standard note options, we are transitioning into 1, 3 and 12 month note options. Users will receive a notification via email 7 days before your note matures. Within the email, it will give you a link that takes you directly to your note investments. From there, you can elect to opt out and receive repayment or the investment will default to roll over.
** For new Note investors, you have 48 hours to cancel the investment for 1 Month or 3 Month Notes. For 12 Month notes, they have 14 days to cancel the investment.
Additionally, if you invest in a one month note the last two weeks of the month, you will not receive an email notification and instead will be automatically rolled over.
** For existing Note investors,
The opt out windows vary according to the Note term length below:
1 Month: 7 days before repayment, and 5 days after
3 Month: 7 days before repayment, and 5 days after
12 Month: 7 days before, and 14 days after*
*12 month Note provides an additional grace period to opt out due to the duration of the investment
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Have more questions? Feel free to set up a time to chat, 9 am – 5 pm EST Monday through Friday.
View the customer support team's calendar here to schedule a chat: https://calendly.com/d/crf2-dk7-kr2/new-meeting