To transfer funds out of either of your sub-accounts (that are NOT IRA accounts):
After logging in, navigate to Move Money and select Make Transfer (If you are using the app, you only have to select Move Money).
Select your Investor Account or Auto Investor Account as the account you're transferring funds from.
Select your linked bank account as the account you're transferring funds to.
Verify that the amount you wish to transfer is part of your 'Available Cash' balance, as funds listed as invested or on hold cannot be transferred until they are eligible.
Enter the amount you'd like to withdraw.
Click Transfer to submit your request
If the funds are currently invested as Money at Work in your Account Summary, the funds are not eligible to transfer out because they are currently invested. Once the investments have completed repayment, you’ll be able to transfer the funds out. Additionally, any new deposits are subject to a 10-business-day security hold for verification purposes. During this hold period, the funds will not be available as part of your 'Available Cash' and cannot be transferred. If part of your balance appears unavailable for transfer, it may still be under this standard security hold period, after which the funds will automatically become available.
Additionally, if none of the above is true, these funds may be restricted credits, that must be invested first and subsequently repaid before they can be transferred out as cash.
Please note: We do not offer automatic withdrawals from your Groundfloor account to your bank account. You can set aside a specific amount of funds you wish to remain liquid for you to manually withdrawal. Security holds on new deposits are another reason why automatic withdrawals are not offered, as these funds need time to clear before becoming available.
If you have any additional questions, please set up a time to chat, Monday through Friday, 8am – 5pm EST and Saturday through Sunday, 8am – 3pm EST.
View the customer support team's calendar here to schedule a chat: https://calendly.com/d/crf2-dk7-kr2/new-meeting