To transfer funds out of either of your sub-accounts (that are NOT IRA accounts):
Click on the circled arrow icon labeled 'Transfers'
Then, click on the blue 'New Transfer' button underneath the sub-account you wish to complete a funds transfer for.
Select if you would like it to be a one-tine transfer, or a recurring transfer.
Select the account you would like funds transferred from.
Select the account you would like funds transferred to.
Choose one of the selected amounts, or provide a custom amount in the text box.
Click submit.
Ensure that your bank account is linked for fund withdrawals by navigating to the 'Transfers' page and adding your bank details if they are not already linked.
Verify that the amount you wish to transfer is part of your 'Cash on Hand' balance, as funds listed as 'Money at Work' or on hold cannot be transferred until they are eligible.
If the funds are currently invested as Money at Work in your Account Summary, the funds are not eligible to transfer out because they are currently invested. Once the investments have completed repayment, you’ll be able to transfer the funds out. Additionally, any new deposits are subject to a 10-business-day security hold for verification purposes. During this hold period, the funds will not be available as part of your 'Cash on Hand' and cannot be transferred. If part of your balance appears unavailable for transfer, it may still be under this standard security hold period, after which the funds will automatically become available.
Please note: We do not offer automatic withdrawals from your Groundfloor account to your bank account. You can set aside a specific amount of funds you wish to remain liquid for you to manually withdrawal. Security holds on new deposits are another reason why automatic withdrawals are not offered, as these funds need time to clear before becoming available.
If you have any additional questions, please set up a time to chat, Monday through Friday, 9am – 5pm EST.
View the customer support team's calendar here to schedule a chat: https://calendly.com/d/crf2-dk7-kr2/new-meeting