To unlock your account, please reach out to customer support at support@groundfloor.us or 404-850-9223, Monday through Friday, 9am – 5pm EST.

Be sure to have the phone number and mailing address associated with your account ready so we can securely authenticate your account and assist in unlocking it. Along with this information, our Account Security and Risk team may require a selfie with a photo ID to verify your information. We'll notify you directly if this is required to have your account unlocked.