It's important to note that Groundfloor cannot completely close your account if there has been any investment activity. This is due to situations that may require you to review previous tax documentation provided. This is in place for 7 years to ensure you have the availability to those documents if you need them.
Your account cannot also be closed while there are active investments (invested as "Money at Work" in your Account Summary). Once the investments have completed repayment and are accrued in your Cash On Hand, you’ll be able to transfer the funds out and close your account. To accrue funds in your Cash On Hand, be sure automatic reinvesting is turned off.
If you'd like to update your preferences and communication received from Groundfloor in the meantime, please follow these steps:
Click on the top right of your account after logging in.
Click "Account Settings".
Click "Communication Preferences".
From there, you can update your communication preferences as you see fit.
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If you have any additional questions, please contact customer support at support@groundfloor.us or set up a time to chat, Monday through Friday, 9am – 5pm EST.
View the customer support team's calendar here to schedule a chat: https://calendly.com/d/crf2-dk7-kr2/new-meeting