It's important to note that Groundfloor cannot completely close your account if there has been any investment activity. This is due to situations that may require you to review previous tax documentation provided. This is in place for 7 years to ensure you have the availability to those documents if you need them.
If you'd like to update your preferences and communication received from Groundfloor in the meantime, please follow these steps:
Click on the top right of your account after logging in.
Click "Account Settings".
Click "Communication Preferences".
From there, you can update your communication preferences as you see fit.
Click video to enlarge!
If you have any additional questions, please contact customer support at support@groundfloor.us or 404-850-9223, Monday through Friday, 9am – 5pm EST.