It's important to note that Groundfloor cannot completely close your account if there has been any investment activity. This is due to situations that may require you to review previous tax documentation provided. This is in place for 7 years to ensure you have the availability to those documents if you need them.
General Account Closure Process
To close your Groundfloor account:
You must have a $0 balance, with no active investments remaining.
Then, notify the support team at support@groundfloor.us and we will disable login access and turn off email communications.
---
Communication Preferences
If you'd like to update your preferences and communication received from Groundfloor in the meantime, please follow these steps:
Click on the bell icon on the top right-hand side.
Click on "Preferences".
From there, you can update your communication preferences as you prefer.
If you have any additional questions, please set up a time to chat, Monday through Friday, 9am – 5pm EST.