It's important to note that Groundfloor cannot completely close your account if there has been any investment activity. This is due to situations that may require you to review previous tax documentation provided. This is in place for 7 years to ensure you have the availability to those documents if you need them.
Your account cannot be closed while there are active investments (invested as "Money at Work" in your Account Summary). Once the investments have completed repayment and are accrued in your Total Cash Available, you’ll be able to transfer the funds out and close your account. To accrue funds in your Total Cash Available, be sure automatic reinvesting is turned off.
General Account Closure Process
To close your Groundfloor account:
Submit a request to close your account through the Groundfloor application. This can typically be done through the account settings or by reaching out to the support team.
Once the request is submitted, the Groundfloor team will review your eligibility based on regulatory and investment-related considerations.
If your account is eligible for closure, the team will proceed with the closure and send you a confirmation.
You may be contacted for further details if additional information is necessary to process your request.
Communication Preferences
If you'd like to update your preferences and communication received from Groundfloor in the meantime, please follow these steps:
Click on the bell icon on the top right-hand side.
Click on "Preferences".
From there, you can update your communication preferences as you see fit.
If you have any additional questions, please set up a time to chat, Monday through Friday, 9am – 5pm EST.