Groundfloor

There are various ways to cancel an investment based on the account type and device you are using.

For the Investor account via desktop:

Click the small arrow next to the loan address.

If it is cancelable, click on the blue hyperlink that says "Cancel". Please note that if this hyperlink is not available, the investment is not eligible for cancellation.

1. Visit your investment activity.
2. Click "LRO investments".
3. Click the small arrow next to the loan address.
4. If it is cancelable, click on the blue hyperlink that says "Cancel". Please note that if this hyperlink is not available, the investment is not eligible for cancellation.

For the Auto Investor account via the app:

Click the blue arrow in your Portfolio Summary.

You will then see your investment runs. If they are eligible for cancelation, they'll have a red line on the right hand side.

Slide the line over to the left and click "Cancel".

1. Click the blue arrow in your Portfolio Summary.
2. You will then see your investment runs. If they are eligible for cancelation, they'll have a red line on the right hand side.
3. Slide the line over to the left and click "Cancel".
4. Confirm the cancelation on the pop-up.

This automatically pauses your account so your funds will stay in your "Available Balance". Please keep in mind that you should not turn the Auto Investor account back on if you do not want your funds to re-invest in LROs.

For the Auto Investor account via desktop:

Click on the drop down menu in the top right corner. Please ensure you're in the Auto Investor account.

On the welcome page, click the blue link for "Investment Activity". This will be under the "Lifetime Earnings" section.

You will then see your investment runs. If they are eligible for cancelation, they'll have a red "cancel" link on the far right next to the amount.

Click this red link to cancel the investment run.

1. Click on the drop down menu in the top right corner. Please ensure you're in the Auto Investor account.
2. On the welcome page, click the blue link for "Investment Activity". This will be under the "Lifetime Earnings" section.
3. You will then see your investment runs. If they are eligible for cancelation, they'll have a red "cancel" link on the far right next to the amount.
4. Click this red link to cancel the investment run.

Please contact us if you have additional questions. You can reach out to customer support at <a href="mailto:support@groundfloor.us" rel="nofollow noopener noreferrer" target="_blank">support@groundfloor.us</a> or 404-850-9223, Monday through Friday, 9am – 5pm EST.