To transfer funds out of your account:
For the Automatic Investor Account, set a "Passive Income" target under "Account Settings", and funds will accumulate in your cash balance, which you can then transfer back into your bank account.
For Legacy accounts, be sure to pause "automatic funding", and funds will accumulate in your cash balance, which you can then transfer back into your bank account.
If the funds are currently invested as Money at Work in your Account Summary, the funds are not eligible to transfer out because they are currently invested. Once the investments have completed repayment, you’ll be able to transfer the funds out.
If you have any additional questions, please reach out to customer support at support@groundfloor.us or 404-850-9223, Monday through Friday, 9am – 5pm EST.