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How do I close my Groundfloor account?
How do I close my Groundfloor account?
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Written by Constantina Kokenes
Updated over a week ago

It's important to note that Groundfloor cannot completely close your account if there has been any investment activity. This is due to situations that may require you to review previous tax documentation provided. This is in place for 7 years to ensure you have the availability to those documents if you need them.

If you'd like to update your preferences and communication received from Groundfloor in the meantime, please follow these steps:

  1. Click on the top right of your account after logging in.

  2. Click "Account Settings".

  3. Click "Communication Preferences".

From there, you'll have options and will be able to control what communication you receive.

If you have any additional questions, please reach out to customer support at support@groundfloor.us or 404-850-9223, Monday through Friday, 9am โ€“ 5pm EST.

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