# Groundfloor Support Center

> Learn more about Groundfloor

## Company Information

- [What is Groundfloor?](http://support.groundfloor.us/en/articles/3715636-what-is-groundfloor.md)
- [What kind of security does Groundfloor use?](http://support.groundfloor.us/en/articles/3715635-what-kind-of-security-does-groundfloor-use.md)
- [How does Groundfloor work?](http://support.groundfloor.us/en/articles/3715616-how-does-groundfloor-work.md)
- [Community Standards for Online Communication](http://support.groundfloor.us/en/articles/3715613-community-standards-for-online-communication.md)
- [Why hasn't this been possible before?](http://support.groundfloor.us/en/articles/3715612-why-hasn-t-this-been-possible-before.md)
- [Where can I find Groundfloor's SEC registration?](http://support.groundfloor.us/en/articles/9261259-where-can-i-find-groundfloor-s-sec-registration.md)
- [How does loan grading work?](http://support.groundfloor.us/en/articles/9261292-how-does-loan-grading-work.md)
- [What different types of accounts are available on Groundfloor?](http://support.groundfloor.us/en/articles/10471597-what-different-types-of-accounts-are-available-on-groundfloor.md)
- [What investment opportunities does Groundfloor provide?](http://support.groundfloor.us/en/articles/10508850-what-investment-opportunities-does-groundfloor-provide.md)
- [How do I set up a Groundfloor account?](http://support.groundfloor.us/en/articles/10513769-how-do-i-set-up-a-groundfloor-account.md)
- [Is investing with Groundfloor risky?](http://support.groundfloor.us/en/articles/8652270-is-investing-with-groundfloor-risky.md)
- [What am I investing in?](http://support.groundfloor.us/en/articles/8471368-what-am-i-investing-in.md)
- [How does Groundfloor make money?](http://support.groundfloor.us/en/articles/12292384-how-does-groundfloor-make-money.md)

## Groundfloor Updates

- [Please tell me more about Groundfloor’s joint venture partnership with a local partner in Jacksonville.](http://support.groundfloor.us/en/articles/10589788-please-tell-me-more-about-groundfloor-s-joint-venture-partnership-with-a-local-partner-in-jacksonville.md)
- [Why did Groundfloor enter into this joint venture partnership?](http://support.groundfloor.us/en/articles/10589837-why-did-groundfloor-enter-into-this-joint-venture-partnership.md)
- [Why is Groundfloor dissolving the partnership?](http://support.groundfloor.us/en/articles/10589861-why-is-groundfloor-dissolving-the-partnership.md)
- [Why have some properties sold and not repaid? What is the current status?](http://support.groundfloor.us/en/articles/10589869-why-have-some-properties-sold-and-not-repaid-what-is-the-current-status.md): Updated as of April 24, 2026
- [As the investor in a loan associated with the Groundfloor Jacksonville joint venture, how am I protected?](http://support.groundfloor.us/en/articles/10589874-as-the-investor-in-a-loan-associated-with-the-groundfloor-jacksonville-joint-venture-how-am-i-protected.md)
- [What are the strategies and steps to resolve?](http://support.groundfloor.us/en/articles/10589885-what-are-the-strategies-and-steps-to-resolve.md): Updated as of April 24, 2026
- [How do I get more information than the updates that are provided?](http://support.groundfloor.us/en/articles/10589933-how-do-i-get-more-information-than-the-updates-that-are-provided.md)
- [Understanding the Jacksonville Joint Venture Structure](http://support.groundfloor.us/en/articles/13604666-understanding-the-jacksonville-joint-venture-structure.md)
- [What will the ultimate final resolution look like in terms of timeline & expected return?](http://support.groundfloor.us/en/articles/14755561-what-will-the-ultimate-final-resolution-look-like-in-terms-of-timeline-expected-return.md): Updated as of April 24, 2026
- [What is the latest update for the Jacksonville \(JAX\) portfolio of loans?](http://support.groundfloor.us/en/articles/14755610-what-is-the-latest-update-for-the-jacksonville-jax-portfolio-of-loans.md): Updated as of April 24, 2026
- [When you say bond, what does that mean?](http://support.groundfloor.us/en/articles/11060837-when-you-say-bond-what-does-that-mean.md)
- [How do I know if the Groundfloor Bond Note bonus has been granted?](http://support.groundfloor.us/en/articles/11060990-how-do-i-know-if-the-groundfloor-bond-note-bonus-has-been-granted.md)
- [Would the Groundfloor Bond Note be reflected in my account?](http://support.groundfloor.us/en/articles/11060994-would-the-groundfloor-bond-note-be-reflected-in-my-account.md)
- [What is the Groundfloor Bond Note?](http://support.groundfloor.us/en/articles/11060996-what-is-the-groundfloor-bond-note.md): Learn more about this offering for accredited investors
- [What do you mean by “prepayment”?](http://support.groundfloor.us/en/articles/11061140-what-do-you-mean-by-prepayment.md)
- [Will the bonus change the Groundfloor Bond Note to 9.5% annualized return?](http://support.groundfloor.us/en/articles/11061288-will-the-bonus-change-the-groundfloor-bond-note-to-9-5-annualized-return.md)
- [What is Groundfloor LendCo?](http://support.groundfloor.us/en/articles/11506354-what-is-groundfloor-lendco.md)
- [What is the purpose of this offering?](http://support.groundfloor.us/en/articles/11506359-what-is-the-purpose-of-this-offering.md)
- [How will the cash be used?](http://support.groundfloor.us/en/articles/11506360-how-will-the-cash-be-used.md)
- [Under what circumstances could we/would we touch the cash?](http://support.groundfloor.us/en/articles/11506361-under-what-circumstances-could-we-would-we-touch-the-cash.md)
- [What would cause us to prepay?](http://support.groundfloor.us/en/articles/11506362-what-would-cause-us-to-prepay.md)
- [Who am I lending to?](http://support.groundfloor.us/en/articles/11506364-who-am-i-lending-to.md)
- [How is this different from a Groundfloor Note?](http://support.groundfloor.us/en/articles/11506366-how-is-this-different-from-a-groundfloor-note.md)
- [Is the Note secured?](http://support.groundfloor.us/en/articles/11506367-is-the-note-secured.md)
- [What are the details of this Note?](http://support.groundfloor.us/en/articles/11506368-what-are-the-details-of-this-note.md)
- [What is the financial situation of the borrowing entity?](http://support.groundfloor.us/en/articles/11506365-what-is-the-financial-situation-of-the-borrowing-entity.md)
- [Why was my Auto Investor account converted to an Investor Account?](http://support.groundfloor.us/en/articles/11525739-why-was-my-auto-investor-account-converted-to-an-investor-account.md)
- [How is the Investor Account different from my previous Auto Investor Account?](http://support.groundfloor.us/en/articles/11525747-how-is-the-investor-account-different-from-my-previous-auto-investor-account.md)
- [What other investment options do I have with my Investor Account?](http://support.groundfloor.us/en/articles/11525749-what-other-investment-options-do-i-have-with-my-investor-account.md)
- [How is Groundfloor evolving in 2025?](http://support.groundfloor.us/en/articles/11326994-how-is-groundfloor-evolving-in-2025.md)
- [Why is my monthly statement changing?](http://support.groundfloor.us/en/articles/11464633-why-is-my-monthly-statement-changing.md)
- [May 2025 — Repayment Volume](http://support.groundfloor.us/en/articles/11436367-may-2025-repayment-volume.md)
- [Groundfloor Preferred Note](http://support.groundfloor.us/en/articles/13973570-groundfloor-preferred-note.md): Available April 2 - 30 , 2026
- [Who is eligible to invest in the 2025 Shareholder Stock Offering?](http://support.groundfloor.us/en/articles/12089387-who-is-eligible-to-invest-in-the-2025-shareholder-stock-offering.md)
- [How long is this offering available?](http://support.groundfloor.us/en/articles/12089392-how-long-is-this-offering-available.md)
- [What is the price per share and valuation for the 2025 Shareholder Stock Offering?](http://support.groundfloor.us/en/articles/12089394-what-is-the-price-per-share-and-valuation-for-the-2025-shareholder-stock-offering.md)
- [Where can I watch the 2025 Shareholder Stock Offering Webinar?](http://support.groundfloor.us/en/articles/12089401-where-can-i-watch-the-2025-shareholder-stock-offering-webinar.md)
- [What is the minimum investment amount for the 2025 Shareholder Stock Offering?](http://support.groundfloor.us/en/articles/12089405-what-is-the-minimum-investment-amount-for-the-2025-shareholder-stock-offering.md)
- [What were Groundfloor’s key financial and operating results for the first half of 2025?](http://support.groundfloor.us/en/articles/12089411-what-were-groundfloor-s-key-financial-and-operating-results-for-the-first-half-of-2025.md)
- [What is this offering going to be used toward?](http://support.groundfloor.us/en/articles/12089417-what-is-this-offering-going-to-be-used-toward.md)
- [What is Groundfloor’s growth strategy and outlook as a business?](http://support.groundfloor.us/en/articles/12089418-what-is-groundfloor-s-growth-strategy-and-outlook-as-a-business.md)
- [Is there any liquidity with this offering?](http://support.groundfloor.us/en/articles/12089443-is-there-any-liquidity-with-this-offering.md)
- [What are Groundfloor’s plans for an IPO or exit strategy?](http://support.groundfloor.us/en/articles/12089449-what-are-groundfloor-s-plans-for-an-ipo-or-exit-strategy.md)
- [How can I invest in the 2025 Shareholder Stock Offering?](http://support.groundfloor.us/en/articles/12159315-how-can-i-invest-in-the-2025-shareholder-stock-offering.md)
- [Why is the stock price only increasing by 10% even though revenue is up 40% year-over-year?](http://support.groundfloor.us/en/articles/12239539-why-is-the-stock-price-only-increasing-by-10-even-though-revenue-is-up-40-year-over-year.md)
- [Will Groundfloor add account balance notifications to help with reinvesting liquid cash?](http://support.groundfloor.us/en/articles/12239570-will-groundfloor-add-account-balance-notifications-to-help-with-reinvesting-liquid-cash.md)
- [Has the company considered buying back stock from existing shareholders?](http://support.groundfloor.us/en/articles/12239607-has-the-company-considered-buying-back-stock-from-existing-shareholders.md)
- [How does Groundfloor balance institutional investment with retail investor access?](http://support.groundfloor.us/en/articles/12239631-how-does-groundfloor-balance-institutional-investment-with-retail-investor-access.md)
- [How would a recession \(or an expansion\) impact Groundfloor’s performance?](http://support.groundfloor.us/en/articles/12239649-how-would-a-recession-or-an-expansion-impact-groundfloor-s-performance.md)
- [Can I submit recurring withdrawals?](http://support.groundfloor.us/en/articles/11955806-can-i-submit-recurring-withdrawals.md)
- [Can I set up an amount to automatically invest each month?](http://support.groundfloor.us/en/articles/11955817-can-i-set-up-an-amount-to-automatically-invest-each-month.md)
- [What exactly is different?](http://support.groundfloor.us/en/articles/11955818-what-exactly-is-different.md)
- [Does this mean I don’t need to use the desktop experience?](http://support.groundfloor.us/en/articles/11955823-does-this-mean-i-don-t-need-to-use-the-desktop-experience.md)
- [How does the upgraded reporting break down my investments?](http://support.groundfloor.us/en/articles/11955824-how-does-the-upgraded-reporting-break-down-my-investments.md)
- [Where can I find the rate of return for a given time period?](http://support.groundfloor.us/en/articles/11955832-where-can-i-find-the-rate-of-return-for-a-given-time-period.md)
- [Will I be able to download my own reporting, and if so, how?](http://support.groundfloor.us/en/articles/11955833-will-i-be-able-to-download-my-own-reporting-and-if-so-how.md)
- [Are you now integrated with Mint and/or other third-party platforms?](http://support.groundfloor.us/en/articles/11955835-are-you-now-integrated-with-mint-and-or-other-third-party-platforms.md)
- [Is my money safe during this Groundfloor app update?](http://support.groundfloor.us/en/articles/11955837-is-my-money-safe-during-this-groundfloor-app-update.md)
- [Will my auto investments keep working?](http://support.groundfloor.us/en/articles/11955841-will-my-auto-investments-keep-working.md)
- [Where can I see my investment history?](http://support.groundfloor.us/en/articles/11955842-where-can-i-see-my-investment-history.md)
- [Will my returns change after this Groundfloor redesign?](http://support.groundfloor.us/en/articles/11955844-will-my-returns-change-after-this-groundfloor-redesign.md)
- [What if I can't find something?](http://support.groundfloor.us/en/articles/11955845-what-if-i-can-t-find-something.md)
- [Why won’t the app let me invest?](http://support.groundfloor.us/en/articles/11955814-why-won-t-the-app-let-me-invest.md)
- [Can you tell me more about Groundfloor as a business?](http://support.groundfloor.us/en/articles/9757390-can-you-tell-me-more-about-groundfloor-as-a-business.md)
- [What do Groundfloor’s financials look like?](http://support.groundfloor.us/en/articles/9757395-what-do-groundfloor-s-financials-look-like.md)
- [What is Groundfloor’s growth strategy and outlook as a business?](http://support.groundfloor.us/en/articles/9757405-what-is-groundfloor-s-growth-strategy-and-outlook-as-a-business.md)
- [What bonuses and incentives are available for investing in this offering?](http://support.groundfloor.us/en/articles/9757407-what-bonuses-and-incentives-are-available-for-investing-in-this-offering.md)
- [What are the potential dividends or dividend payouts?](http://support.groundfloor.us/en/articles/9757410-what-are-the-potential-dividends-or-dividend-payouts.md)
- [What is the price per share and valuation for the 2024 Stock Offering?](http://support.groundfloor.us/en/articles/9757416-what-is-the-price-per-share-and-valuation-for-the-2024-stock-offering.md)
- [How will Groundloor handle changes and potential risks in the real estate market?](http://support.groundfloor.us/en/articles/9757418-how-will-groundloor-handle-changes-and-potential-risks-in-the-real-estate-market.md)
- [Can you expand on your lending guidelines, risk management, default rates, and recovery efforts?](http://support.groundfloor.us/en/articles/9757421-can-you-expand-on-your-lending-guidelines-risk-management-default-rates-and-recovery-efforts.md)
- [What are the logistics of the 2024 Stock Offering? Can you provide more details?](http://support.groundfloor.us/en/articles/9757423-what-are-the-logistics-of-the-2024-stock-offering-can-you-provide-more-details.md)
- [What is the minimum investment amount and what are other requirements for the 2024 Stock Offering?](http://support.groundfloor.us/en/articles/9757427-what-is-the-minimum-investment-amount-and-what-are-other-requirements-for-the-2024-stock-offering.md)
- [How can I liquidate my equity investment or transfer my shares?](http://support.groundfloor.us/en/articles/10486943-how-can-i-liquidate-my-equity-investment-or-transfer-my-shares.md)
- [What is BitGo?](http://support.groundfloor.us/en/articles/10522873-what-is-bitgo.md)
- [How do I open an account with BitGo?](http://support.groundfloor.us/en/articles/10522882-how-do-i-open-an-account-with-bitgo.md)
- [Why are my equity shares missing?](http://support.groundfloor.us/en/articles/11055614-why-are-my-equity-shares-missing.md)
- [What does the December 2024 bond issuance mean for Groundfloor?](http://support.groundfloor.us/en/articles/10301817-what-does-the-december-2024-bond-issuance-mean-for-groundfloor.md)
- [What does this bond issuance mean for the Groundfloor investment platform?](http://support.groundfloor.us/en/articles/10301821-what-does-this-bond-issuance-mean-for-the-groundfloor-investment-platform.md)
- [How will Groundfloor loans \(formerly LROs\) and Flywheel Portfolio investors be impacted by December 2024 bond issuance?](http://support.groundfloor.us/en/articles/10301900-how-will-groundfloor-loans-formerly-lros-and-flywheel-portfolio-investors-be-impacted-by-december-2024-bond-issuance.md)
- [How were loans selected for the bond?](http://support.groundfloor.us/en/articles/10301902-how-were-loans-selected-for-the-bond.md)
- [What is the difference between residential transition loans \(RTLs\) and loans \(formerly LROs\)?](http://support.groundfloor.us/en/articles/10309500-what-is-the-difference-between-residential-transition-loans-rtls-and-loans-formerly-lros.md)
- [What is the impact of the $75M & future securitized bond offerings to Groundfloor's individual loan \(formerly known as LROs\) investors?](http://support.groundfloor.us/en/articles/10309504-what-is-the-impact-of-the-75m-future-securitized-bond-offerings-to-groundfloor-s-individual-loan-formerly-known-as-lros-investors.md)
- [What is the December 2024 Liquidity Offer?](http://support.groundfloor.us/en/articles/10261348-what-is-the-december-2024-liquidity-offer.md)
- [What happens if I do not opt in?](http://support.groundfloor.us/en/articles/10261369-what-happens-if-i-do-not-opt-in.md)
- [How do I opt in to accept the Liquidity Offer?](http://support.groundfloor.us/en/articles/10261354-how-do-i-opt-in-to-accept-the-liquidity-offer.md)
- [When will the repayment be applied?](http://support.groundfloor.us/en/articles/10261371-when-will-the-repayment-be-applied.md)
- [What can I do with the repaid funds when I receive them?](http://support.groundfloor.us/en/articles/10261373-what-can-i-do-with-the-repaid-funds-when-i-receive-them.md)
- [What are the tax consequences of accepting the Liquidity Offer?](http://support.groundfloor.us/en/articles/10261376-what-are-the-tax-consequences-of-accepting-the-liquidity-offer.md)
- [How was the price determined?](http://support.groundfloor.us/en/articles/10261378-how-was-the-price-determined.md)
- [Why are you not offering 100 cents on the dollar, or more?](http://support.groundfloor.us/en/articles/10261382-why-are-you-not-offering-100-cents-on-the-dollar-or-more.md)
- [How will my investments perform if I do not accept the Liquidity Offer?](http://support.groundfloor.us/en/articles/10261384-how-will-my-investments-perform-if-i-do-not-accept-the-liquidity-offer.md)
- [Will there be more offers like this in the future?](http://support.groundfloor.us/en/articles/10261386-will-there-be-more-offers-like-this-in-the-future.md)
- [Can I accept the Liquidity Offer for some eligible investments but not all?](http://support.groundfloor.us/en/articles/10261388-can-i-accept-the-liquidity-offer-for-some-eligible-investments-but-not-all.md)
- [How will this be reflected on my investor dashboard and performance history?](http://support.groundfloor.us/en/articles/10261389-how-will-this-be-reflected-on-my-investor-dashboard-and-performance-history.md)
- [What will happen to the loans after Groundfloor repurchases them?](http://support.groundfloor.us/en/articles/10261393-what-will-happen-to-the-loans-after-groundfloor-repurchases-them.md)
- [How do I confirm which of my loans \(formerly known as LROs\) are eligible for the NPL offer?](http://support.groundfloor.us/en/articles/10262693-how-do-i-confirm-which-of-my-loans-formerly-known-as-lros-are-eligible-for-the-npl-offer.md)

## Investors

- [What features and functionality does the Groundfloor app offer?](http://support.groundfloor.us/en/articles/6483194-what-features-and-functionality-does-the-groundfloor-app-offer.md)
- [What are Groundfloor Notes?](http://support.groundfloor.us/en/articles/4598948-what-are-groundfloor-notes.md)
- [What is the Groundfloor mobile app?](http://support.groundfloor.us/en/articles/6483191-what-is-the-groundfloor-mobile-app.md)
- [What do I need to know about tax reporting for my Groundfloor investments?](http://support.groundfloor.us/en/articles/3715655-what-do-i-need-to-know-about-tax-reporting-for-my-groundfloor-investments.md)
- [What does Groundfloor do to protect your investment?](http://support.groundfloor.us/en/articles/3715654-what-does-groundfloor-do-to-protect-your-investment.md)
- [What are the requirements for Groundfloor Investors?](http://support.groundfloor.us/en/articles/3715653-what-are-the-requirements-for-groundfloor-investors.md)
- [Do you offer a referral program? I would love to spread the word to friends and family!](http://support.groundfloor.us/en/articles/3715652-do-you-offer-a-referral-program-i-would-love-to-spread-the-word-to-friends-and-family.md)
- [What if I have other questions that aren't answered?](http://support.groundfloor.us/en/articles/3715651-what-if-i-have-other-questions-that-aren-t-answered.md)
- [What happens if a borrower defaults on a loan?](http://support.groundfloor.us/en/articles/3715649-what-happens-if-a-borrower-defaults-on-a-loan.md)
- [How do I transfer funds to and from my Groundfloor account?](http://support.groundfloor.us/en/articles/3715641-how-do-i-transfer-funds-to-and-from-my-groundfloor-account.md)
- [What does "Skin in the Game" mean?](http://support.groundfloor.us/en/articles/3715640-what-does-skin-in-the-game-mean.md)
- [Does Groundfloor offer Automatic Investing? How do I turn it on/off?](http://support.groundfloor.us/en/articles/3715639-does-groundfloor-offer-automatic-investing-how-do-i-turn-it-on-off.md)
- [How much can I earn on my money?](http://support.groundfloor.us/en/articles/3715638-how-much-can-i-earn-on-my-money.md)
- [When do I start earning interest on my investment?](http://support.groundfloor.us/en/articles/3715637-when-do-i-start-earning-interest-on-my-investment.md)
- [When will my investment in a loan be repaid?](http://support.groundfloor.us/en/articles/3715622-when-will-my-investment-in-a-loan-be-repaid.md)
- [What happens if a loan doesn't fully fund?](http://support.groundfloor.us/en/articles/3715621-what-happens-if-a-loan-doesn-t-fully-fund.md)
- [Do I have to be an accredited investor to invest with Groundfloor?](http://support.groundfloor.us/en/articles/3715617-do-i-have-to-be-an-accredited-investor-to-invest-with-groundfloor.md)
- [What is a loan and what am I actually investing in?](http://support.groundfloor.us/en/articles/3715615-what-is-a-loan-and-what-am-i-actually-investing-in.md)
- [What does principal invested mean?](http://support.groundfloor.us/en/articles/9261270-what-does-principal-invested-mean.md)
- [How do I invest in Notes from the app?](http://support.groundfloor.us/en/articles/9261279-how-do-i-invest-in-notes-from-the-app.md)
- [Common loan summary terms](http://support.groundfloor.us/en/articles/9261288-common-loan-summary-terms.md)
- [How do you calculate the return on investment?](http://support.groundfloor.us/en/articles/9261305-how-do-you-calculate-the-return-on-investment.md)
- [How do I calculate repayments?](http://support.groundfloor.us/en/articles/9261317-how-do-i-calculate-repayments.md)
- [How do I cancel an investment?](http://support.groundfloor.us/en/articles/9269350-how-do-i-cancel-an-investment.md)
- [Are my funds FDIC-insured?](http://support.groundfloor.us/en/articles/9268740-are-my-funds-fdic-insured.md)
- [Where can I find extended investments?](http://support.groundfloor.us/en/articles/9318804-where-can-i-find-extended-investments.md)
- [How long does foreclosure take?](http://support.groundfloor.us/en/articles/9326279-how-long-does-foreclosure-take.md)
- [I signed up for Groundfloor. What now?](http://support.groundfloor.us/en/articles/9331112-i-signed-up-for-groundfloor-what-now.md)
- [Early Note Prepayment — 5/31/24](http://support.groundfloor.us/en/articles/9357257-early-note-prepayment-5-31-24.md)
- [How do I set up recurring funds transfers to my Groundfloor account\(s\)?](http://support.groundfloor.us/en/articles/10279610-how-do-i-set-up-recurring-funds-transfers-to-my-groundfloor-account-s.md)
- [How do I invest in individual loans \(formerly known as LROs\)?](http://support.groundfloor.us/en/articles/10280274-how-do-i-invest-in-individual-loans-formerly-known-as-lros.md): What if I want to learn more information on a particular LRO?
- [What was Stairs? What if I have questions about my Stairs account?](http://support.groundfloor.us/en/articles/9197435-what-was-stairs-what-if-i-have-questions-about-my-stairs-account.md)
- [How do I turn on/off Automatic loan Investing?](http://support.groundfloor.us/en/articles/12099337-how-do-i-turn-on-off-automatic-loan-investing.md)
- [What happens to a property after foreclosure, and when do investors receive their repayments?](http://support.groundfloor.us/en/articles/12771701-what-happens-to-a-property-after-foreclosure-and-when-do-investors-receive-their-repayments.md)
- [What do I need to know about minimum investments and fees on Groundfloor?](http://support.groundfloor.us/en/articles/12771709-what-do-i-need-to-know-about-minimum-investments-and-fees-on-groundfloor.md)
- [What changes are happening to Groundfloor Notes?](http://support.groundfloor.us/en/articles/12871623-what-changes-are-happening-to-groundfloor-notes.md): An overview of updates being made to Groundfloor Notes as of December 1, 2025
- [How do I opt-out of my Groundfloor Note?](http://support.groundfloor.us/en/articles/12871630-how-do-i-opt-out-of-my-groundfloor-note.md)

## Account Settings

- [How do I reset my password?](http://support.groundfloor.us/en/articles/3715632-how-do-i-reset-my-password.md)
- [Who qualifies as an accredited investor?](http://support.groundfloor.us/en/articles/9269397-who-qualifies-as-an-accredited-investor.md): How can I indicate that I am accredited?
- [Why do you need my bank account and Social Security number to set up my account?](http://support.groundfloor.us/en/articles/3715633-why-do-you-need-my-bank-account-and-social-security-number-to-set-up-my-account.md)
- [How do I unlock my account?](http://support.groundfloor.us/en/articles/9246480-how-do-i-unlock-my-account.md)
- [How do I add or update my beneficiaries?](http://support.groundfloor.us/en/articles/9246501-how-do-i-add-or-update-my-beneficiaries.md)
- [Where can I find my tax form\(s\)?](http://support.groundfloor.us/en/articles/9246514-where-can-i-find-my-tax-form-s.md)
- [What is Multi-Factor Authentication and why would I use it?](http://support.groundfloor.us/en/articles/3739550-what-is-multi-factor-authentication-and-why-would-i-use-it.md): Understand more about Multi-Factor Authentication \(MFA\) and why it helps keep your account secure.
- [I'm getting a captcha error. What do I do?](http://support.groundfloor.us/en/articles/9261331-i-m-getting-a-captcha-error-what-do-i-do.md)
- [How do I change or add an additional bank account?](http://support.groundfloor.us/en/articles/9261314-how-do-i-change-or-add-an-additional-bank-account.md)
- [How do I close my Groundfloor account?](http://support.groundfloor.us/en/articles/9261320-how-do-i-close-my-groundfloor-account.md)
- [How do I set up my account as a Tardus client?](http://support.groundfloor.us/en/articles/9307046-how-do-i-set-up-my-account-as-a-tardus-client.md)
- [How do I verify my account?](http://support.groundfloor.us/en/articles/9307096-how-do-i-verify-my-account.md)
- [What do I do if I'm the beneficiary of a Groundfloor account?](http://support.groundfloor.us/en/articles/10492306-what-do-i-do-if-i-m-the-beneficiary-of-a-groundfloor-account.md)
- [How do I cancel a pending funds transfer?](http://support.groundfloor.us/en/articles/10517484-how-do-i-cancel-a-pending-funds-transfer.md)
- [How do Groundfloor promotions work?](http://support.groundfloor.us/en/articles/10517512-how-do-groundfloor-promotions-work.md)
- [How do I finish setting up my bank account on desktop?](http://support.groundfloor.us/en/articles/10518245-how-do-i-finish-setting-up-my-bank-account-on-desktop.md)
- [How do I finish setting up my bank account in the mobile app?](http://support.groundfloor.us/en/articles/10518176-how-do-i-finish-setting-up-my-bank-account-in-the-mobile-app.md)
- [How do I get my money out of my account?](http://support.groundfloor.us/en/articles/8471378-how-do-i-get-my-money-out-of-my-account.md)
- [Where do I enter my promo code?](http://support.groundfloor.us/en/articles/13170977-where-do-i-enter-my-promo-code.md)
- [How do Groundfloor referrals work?](http://support.groundfloor.us/en/articles/9482310-how-do-groundfloor-referrals-work.md)

## June 2026 Convertible Note Offering

- [How long will this offer be made available?](http://support.groundfloor.us/en/articles/10459414-how-long-will-this-offer-be-made-available.md)
- [How are Convertible Notes different from Groundfloor Notes?](http://support.groundfloor.us/en/articles/10459403-how-are-convertible-notes-different-from-groundfloor-notes.md)
- [How can I review the Note Purchase Agreement before making my election?](http://support.groundfloor.us/en/articles/10459400-how-can-i-review-the-note-purchase-agreement-before-making-my-election.md)
- [What are the terms of the Convertible Note?](http://support.groundfloor.us/en/articles/10445396-what-are-the-terms-of-the-convertible-note.md)

## Flywheel Portfolio

- [What is the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9688780-what-is-the-flywheel-portfolio.md)
- [What are the terms and conditions of the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9709716-what-are-the-terms-and-conditions-of-the-flywheel-portfolio.md)
- [How is the Flywheel Portfolio structured?](http://support.groundfloor.us/en/articles/9709721-how-is-the-flywheel-portfolio-structured.md)
- [How and when does the Flywheel Portfolio distribute loan repayments?](http://support.groundfloor.us/en/articles/9709723-how-and-when-does-the-flywheel-portfolio-distribute-loan-repayments.md)
- [How is the Flywheel Portfolio offering tax advantaged?](http://support.groundfloor.us/en/articles/9709724-how-is-the-flywheel-portfolio-offering-tax-advantaged.md)
- [How is the Flywheel Portfolio more diversified than the Auto Investor Account, Automatic Investing Tool or Investment Wizard?](http://support.groundfloor.us/en/articles/9709726-how-is-the-flywheel-portfolio-more-diversified-than-the-auto-investor-account-automatic-investing-tool-or-investment-wizard.md)
- [How are the assets included in the Flywheel Portfolio selected?](http://support.groundfloor.us/en/articles/9709732-how-are-the-assets-included-in-the-flywheel-portfolio-selected.md)
- [How is the Flywheel Portfolio different from investing in individual loans?](http://support.groundfloor.us/en/articles/9709736-how-is-the-flywheel-portfolio-different-from-investing-in-individual-loans.md)
- [How is the Flywheel Portfolio different from investing in Groundfloor Notes?](http://support.groundfloor.us/en/articles/9709737-how-is-the-flywheel-portfolio-different-from-investing-in-groundfloor-notes.md)
- [How do loan release batches work in the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713116-how-do-loan-release-batches-work-in-the-flywheel-portfolio.md)
- [Is the Flywheel Portfolio rate guaranteed?](http://support.groundfloor.us/en/articles/9713118-is-the-flywheel-portfolio-rate-guaranteed.md)
- [What are the fees for the Flywheel Portfolio, and are they included in the loan rates shown?](http://support.groundfloor.us/en/articles/9713119-what-are-the-fees-for-the-flywheel-portfolio-and-are-they-included-in-the-loan-rates-shown.md)
- [How do I opt in to the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713123-how-do-i-opt-in-to-the-flywheel-portfolio.md)
- [How soon will I get my money back from the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713125-how-soon-will-i-get-my-money-back-from-the-flywheel-portfolio.md)
- [What types of assets are included in the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713135-what-types-of-assets-are-included-in-the-flywheel-portfolio.md)
- [Can I invest in these same assets from Flywheel Portfolio elsewhere on the Groundfloor platform?](http://support.groundfloor.us/en/articles/9713140-can-i-invest-in-these-same-assets-from-flywheel-portfolio-elsewhere-on-the-groundfloor-platform.md)
- [How do I cancel my Flywheel Portfolio investment within the cancellation period?](http://support.groundfloor.us/en/articles/9713151-how-do-i-cancel-my-flywheel-portfolio-investment-within-the-cancellation-period.md)
- [Can I invest in the Flywheel Portfolio in my IRA?](http://support.groundfloor.us/en/articles/9713156-can-i-invest-in-the-flywheel-portfolio-in-my-ira.md)
- [Do I have to migrate my portfolio to Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713159-do-i-have-to-migrate-my-portfolio-to-flywheel-portfolio.md)
- [How is the Flywheel Portfolio different from the Auto Investor Account?](http://support.groundfloor.us/en/articles/9958890-how-is-the-flywheel-portfolio-different-from-the-auto-investor-account.md)
- [Flywheel Portfolio Groundfloor Live Questions](http://support.groundfloor.us/en/articles/9979792-flywheel-portfolio-groundfloor-live-questions.md)
- [Groundfloor Live: Tardus x Flywheel Questions](http://support.groundfloor.us/en/articles/10002954-groundfloor-live-tardus-x-flywheel-questions.md)
- [What are the fees for a Groundfloor IRA? If I invested in the Flywheel Portfolio, would those fees be included as well?](http://support.groundfloor.us/en/articles/10006867-what-are-the-fees-for-a-groundfloor-ira-if-i-invested-in-the-flywheel-portfolio-would-those-fees-be-included-as-well.md)
- [What is the minimum investment in the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/10508184-what-is-the-minimum-investment-in-the-flywheel-portfolio.md)
- [Flywheel Portfolio 101](http://support.groundfloor.us/en/articles/11187167-flywheel-portfolio-101.md)
- [Can you help me better understand the Flywheel Portfolio? I am still confused.](http://support.groundfloor.us/en/articles/11649154-can-you-help-me-better-understand-the-flywheel-portfolio-i-am-still-confused.md)
- [How do I get started with Flywheel Automatic Investing?](http://support.groundfloor.us/en/articles/8471367-how-do-i-get-started-with-flywheel-automatic-investing.md)
- [What’s the best path to maximizing my investment potential?](http://support.groundfloor.us/en/articles/8609080-what-s-the-best-path-to-maximizing-my-investment-potential.md)
- [Do you have any Flywheel investing tips?](http://support.groundfloor.us/en/articles/8609359-do-you-have-any-flywheel-investing-tips.md)
- [How can I calculate my Flywheel returns?](http://support.groundfloor.us/en/articles/12558444-how-can-i-calculate-my-flywheel-returns.md)
- [Reporting - Glossary of Terms](http://support.groundfloor.us/en/articles/12558302-reporting-glossary-of-terms.md)
- [What changes are happening to the Flywheel Portfolio as of July 2026?](http://support.groundfloor.us/en/articles/15694690-what-changes-are-happening-to-the-flywheel-portfolio-as-of-july-2026.md)

## IRAs

- [What are the benefits of investing through a Groundfloor Self-Directed IRA?](http://support.groundfloor.us/en/articles/3715630-what-are-the-benefits-of-investing-through-a-groundfloor-self-directed-ira.md)
- [Who is Groundfloor's IRA custodian?](http://support.groundfloor.us/en/articles/3715628-who-is-groundfloor-s-ira-custodian.md)
- [What are the different types of self-directed IRAs?](http://support.groundfloor.us/en/articles/3715625-what-are-the-different-types-of-self-directed-iras.md)
- [How do I transfer funds into my Groundfloor IRA account?](http://support.groundfloor.us/en/articles/9319067-how-do-i-transfer-funds-into-my-groundfloor-ira-account.md)
- [How do I set up a Groundfloor IRA account?](http://support.groundfloor.us/en/articles/9326256-how-do-i-set-up-a-groundfloor-ira-account.md)
- [What are Groundfloor's IRA fees?](http://support.groundfloor.us/en/articles/9326267-what-are-groundfloor-s-ira-fees.md): Forge Trust Fee Schedule & Other Info
- [How can I apply a promotion to my IRA account?](http://support.groundfloor.us/en/articles/10508231-how-can-i-apply-a-promotion-to-my-ira-account.md)
- [What IRA account type should I use with my 401k?](http://support.groundfloor.us/en/articles/10508497-what-ira-account-type-should-i-use-with-my-401k.md)
- [How do I withdraw funds from my IRA account?](http://support.groundfloor.us/en/articles/10640106-how-do-i-withdraw-funds-from-my-ira-account.md)
- [How do I withdraw my required minimum distribution \(RMD\) from my IRA account with Groundfloor?](http://support.groundfloor.us/en/articles/10640268-how-do-i-withdraw-my-required-minimum-distribution-rmd-from-my-ira-account-with-groundfloor.md)
- [Groundfloor IRA Update - April 2026](http://support.groundfloor.us/en/articles/14638550-groundfloor-ira-update-april-2026.md): Update to Forge Trust Custodial Fees
- [What is a self-directed IRA?](http://support.groundfloor.us/en/articles/14638880-what-is-a-self-directed-ira.md): Details on SDIRAs, and the options available to investors.
- [What is the self-directing IRA investing process?](http://support.groundfloor.us/en/articles/14638968-what-is-the-self-directing-ira-investing-process.md)
- [How do I set up a self-directed checkbook IRA?](http://support.groundfloor.us/en/articles/15197150-how-do-i-set-up-a-self-directed-checkbook-ira.md)

## GF Consumer Credit Portfolio II

- [What is the GF Consumer Credit Portfolio \(GFCCP II\)?](http://support.groundfloor.us/en/articles/13379961-what-is-the-gf-consumer-credit-portfolio-gfccp-ii.md)

## Borrowers

- [How do I contact Groundfloor if I have questions as a borrower?](http://support.groundfloor.us/en/articles/3715648-how-do-i-contact-groundfloor-if-i-have-questions-as-a-borrower.md)
- [Who should I work with on a new application or a project that is in progress?](http://support.groundfloor.us/en/articles/3854939-who-should-i-work-with-on-a-new-application-or-a-project-that-is-in-progress.md)