# Groundfloor Support Center

> Learn more about Groundfloor

## Company Information

- [What is Groundfloor?](http://support.groundfloor.us/en/articles/3715636-what-is-groundfloor.md)
- [What kind of security does Groundfloor use?](http://support.groundfloor.us/en/articles/3715635-what-kind-of-security-does-groundfloor-use.md)
- [How does Groundfloor work?](http://support.groundfloor.us/en/articles/3715616-how-does-groundfloor-work.md)
- [Community Standards for Online Communication](http://support.groundfloor.us/en/articles/3715613-community-standards-for-online-communication.md)
- [Why hasn't this been possible before?](http://support.groundfloor.us/en/articles/3715612-why-hasn-t-this-been-possible-before.md)
- [Where can I find Groundfloor's SEC registration?](http://support.groundfloor.us/en/articles/9261259-where-can-i-find-groundfloor-s-sec-registration.md)
- [How does loan grading work?](http://support.groundfloor.us/en/articles/9261292-how-does-loan-grading-work.md)
- [What different types of accounts are available on Groundfloor?](http://support.groundfloor.us/en/articles/10471597-what-different-types-of-accounts-are-available-on-groundfloor.md)
- [What investment opportunities does Groundfloor provide?](http://support.groundfloor.us/en/articles/10508850-what-investment-opportunities-does-groundfloor-provide.md)
- [How do I set up a Groundfloor account?](http://support.groundfloor.us/en/articles/10513769-how-do-i-set-up-a-groundfloor-account.md)
- [Is investing with Groundfloor risky?](http://support.groundfloor.us/en/articles/8652270-is-investing-with-groundfloor-risky.md)
- [What am I investing in?](http://support.groundfloor.us/en/articles/8471368-what-am-i-investing-in.md)
- [How does Groundfloor make money?](http://support.groundfloor.us/en/articles/12292384-how-does-groundfloor-make-money.md)

## Groundfloor Updates

- [How is Groundfloor evolving in 2025?](http://support.groundfloor.us/en/articles/11326994-how-is-groundfloor-evolving-in-2025.md)
- [May 2025 — Repayment Volume](http://support.groundfloor.us/en/articles/11436367-may-2025-repayment-volume.md)
- [Why is my monthly statement changing?](http://support.groundfloor.us/en/articles/11464633-why-is-my-monthly-statement-changing.md)
- [Groundfloor Preferred Note](http://support.groundfloor.us/en/articles/13973570-groundfloor-preferred-note.md): Available April 2 - 30 , 2026

## Investors

- [What features and functionality does the Groundfloor app offer?](http://support.groundfloor.us/en/articles/6483194-what-features-and-functionality-does-the-groundfloor-app-offer.md)
- [What are Groundfloor Notes?](http://support.groundfloor.us/en/articles/4598948-what-are-groundfloor-notes.md)
- [What is the Groundfloor mobile app?](http://support.groundfloor.us/en/articles/6483191-what-is-the-groundfloor-mobile-app.md)
- [What do I need to know about tax reporting for my Groundfloor investments?](http://support.groundfloor.us/en/articles/3715655-what-do-i-need-to-know-about-tax-reporting-for-my-groundfloor-investments.md)
- [What does Groundfloor do to protect your investment?](http://support.groundfloor.us/en/articles/3715654-what-does-groundfloor-do-to-protect-your-investment.md)
- [What are the requirements for Groundfloor Investors?](http://support.groundfloor.us/en/articles/3715653-what-are-the-requirements-for-groundfloor-investors.md)
- [Do you offer a referral program? I would love to spread the word to friends and family!](http://support.groundfloor.us/en/articles/3715652-do-you-offer-a-referral-program-i-would-love-to-spread-the-word-to-friends-and-family.md)
- [What if I have other questions that aren't answered?](http://support.groundfloor.us/en/articles/3715651-what-if-i-have-other-questions-that-aren-t-answered.md)
- [What happens if a borrower defaults on a loan?](http://support.groundfloor.us/en/articles/3715649-what-happens-if-a-borrower-defaults-on-a-loan.md)
- [How do I transfer funds to and from my Groundfloor account?](http://support.groundfloor.us/en/articles/3715641-how-do-i-transfer-funds-to-and-from-my-groundfloor-account.md)
- [What does "Skin in the Game" mean?](http://support.groundfloor.us/en/articles/3715640-what-does-skin-in-the-game-mean.md)
- [Does Groundfloor offer Automatic Investing? How do I turn it on/off?](http://support.groundfloor.us/en/articles/3715639-does-groundfloor-offer-automatic-investing-how-do-i-turn-it-on-off.md)
- [How much can I earn on my money?](http://support.groundfloor.us/en/articles/3715638-how-much-can-i-earn-on-my-money.md)
- [When do I start earning interest on my investment?](http://support.groundfloor.us/en/articles/3715637-when-do-i-start-earning-interest-on-my-investment.md)
- [When will my investment in a loan be repaid?](http://support.groundfloor.us/en/articles/3715622-when-will-my-investment-in-a-loan-be-repaid.md)
- [What happens if a loan doesn't fully fund?](http://support.groundfloor.us/en/articles/3715621-what-happens-if-a-loan-doesn-t-fully-fund.md)
- [Do I have to be an accredited investor to invest with Groundfloor?](http://support.groundfloor.us/en/articles/3715617-do-i-have-to-be-an-accredited-investor-to-invest-with-groundfloor.md)
- [What is a loan and what am I actually investing in?](http://support.groundfloor.us/en/articles/3715615-what-is-a-loan-and-what-am-i-actually-investing-in.md)
- [What does principal invested mean?](http://support.groundfloor.us/en/articles/9261270-what-does-principal-invested-mean.md)
- [How do I invest in Notes from the app?](http://support.groundfloor.us/en/articles/9261279-how-do-i-invest-in-notes-from-the-app.md)
- [Common loan summary terms](http://support.groundfloor.us/en/articles/9261288-common-loan-summary-terms.md)
- [How do you calculate the return on investment?](http://support.groundfloor.us/en/articles/9261305-how-do-you-calculate-the-return-on-investment.md)
- [How do I calculate repayments?](http://support.groundfloor.us/en/articles/9261317-how-do-i-calculate-repayments.md)
- [How do I cancel an investment?](http://support.groundfloor.us/en/articles/9269350-how-do-i-cancel-an-investment.md)
- [Are my funds FDIC-insured?](http://support.groundfloor.us/en/articles/9268740-are-my-funds-fdic-insured.md)
- [Where can I find extended investments?](http://support.groundfloor.us/en/articles/9318804-where-can-i-find-extended-investments.md)
- [How long does foreclosure take?](http://support.groundfloor.us/en/articles/9326279-how-long-does-foreclosure-take.md)
- [I signed up for Groundfloor. What now?](http://support.groundfloor.us/en/articles/9331112-i-signed-up-for-groundfloor-what-now.md)
- [Early Note Prepayment — 5/31/24](http://support.groundfloor.us/en/articles/9357257-early-note-prepayment-5-31-24.md)
- [How do I set up recurring funds transfers to my Groundfloor account\(s\)?](http://support.groundfloor.us/en/articles/10279610-how-do-i-set-up-recurring-funds-transfers-to-my-groundfloor-account-s.md)
- [How do I invest in individual loans \(formerly known as LROs\)?](http://support.groundfloor.us/en/articles/10280274-how-do-i-invest-in-individual-loans-formerly-known-as-lros.md): What if I want to learn more information on a particular LRO?
- [What was Stairs? What if I have questions about my Stairs account?](http://support.groundfloor.us/en/articles/9197435-what-was-stairs-what-if-i-have-questions-about-my-stairs-account.md)
- [How do I turn on/off Automatic loan Investing?](http://support.groundfloor.us/en/articles/12099337-how-do-i-turn-on-off-automatic-loan-investing.md)
- [What happens to a property after foreclosure, and when do investors receive their repayments?](http://support.groundfloor.us/en/articles/12771701-what-happens-to-a-property-after-foreclosure-and-when-do-investors-receive-their-repayments.md)
- [What do I need to know about minimum investments and fees on Groundfloor?](http://support.groundfloor.us/en/articles/12771709-what-do-i-need-to-know-about-minimum-investments-and-fees-on-groundfloor.md)
- [What changes are happening to Groundfloor Notes?](http://support.groundfloor.us/en/articles/12871623-what-changes-are-happening-to-groundfloor-notes.md): An overview of updates being made to Groundfloor Notes as of December 1, 2025
- [How do I opt-out of my Groundfloor Note?](http://support.groundfloor.us/en/articles/12871630-how-do-i-opt-out-of-my-groundfloor-note.md)

## Account Settings

- [Why do you need my bank account and Social Security number to set up my account?](http://support.groundfloor.us/en/articles/3715633-why-do-you-need-my-bank-account-and-social-security-number-to-set-up-my-account.md)
- [How do I reset my password?](http://support.groundfloor.us/en/articles/3715632-how-do-i-reset-my-password.md)
- [How do I unlock my account?](http://support.groundfloor.us/en/articles/9246480-how-do-i-unlock-my-account.md)
- [How do I add or update my beneficiaries?](http://support.groundfloor.us/en/articles/9246501-how-do-i-add-or-update-my-beneficiaries.md)
- [Where can I find my tax form\(s\)?](http://support.groundfloor.us/en/articles/9246514-where-can-i-find-my-tax-form-s.md)
- [I'm getting a captcha error. What do I do?](http://support.groundfloor.us/en/articles/9261331-i-m-getting-a-captcha-error-what-do-i-do.md)
- [Who qualifies as an accredited investor?](http://support.groundfloor.us/en/articles/9269397-who-qualifies-as-an-accredited-investor.md): How can I indicate that I am accredited?
- [How do I change or add an additional bank account?](http://support.groundfloor.us/en/articles/9261314-how-do-i-change-or-add-an-additional-bank-account.md)
- [How do I close my Groundfloor account?](http://support.groundfloor.us/en/articles/9261320-how-do-i-close-my-groundfloor-account.md)
- [How do I set up my account as a Tardus client?](http://support.groundfloor.us/en/articles/9307046-how-do-i-set-up-my-account-as-a-tardus-client.md)
- [How do I verify my account?](http://support.groundfloor.us/en/articles/9307096-how-do-i-verify-my-account.md)
- [What do I do if I'm the beneficiary of a Groundfloor account?](http://support.groundfloor.us/en/articles/10492306-what-do-i-do-if-i-m-the-beneficiary-of-a-groundfloor-account.md)
- [How do I cancel a pending funds transfer?](http://support.groundfloor.us/en/articles/10517484-how-do-i-cancel-a-pending-funds-transfer.md)
- [How do Groundfloor promotions work?](http://support.groundfloor.us/en/articles/10517512-how-do-groundfloor-promotions-work.md)
- [How do Groundfloor referrals work?](http://support.groundfloor.us/en/articles/9482310-how-do-groundfloor-referrals-work.md)
- [How do I finish setting up my bank account on desktop?](http://support.groundfloor.us/en/articles/10518245-how-do-i-finish-setting-up-my-bank-account-on-desktop.md)
- [How do I finish setting up my bank account in the mobile app?](http://support.groundfloor.us/en/articles/10518176-how-do-i-finish-setting-up-my-bank-account-in-the-mobile-app.md)
- [How do I get my money out of my account?](http://support.groundfloor.us/en/articles/8471378-how-do-i-get-my-money-out-of-my-account.md)

## Flywheel Portfolio

- [What is the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9688780-what-is-the-flywheel-portfolio.md)
- [What are the terms and conditions of the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9709716-what-are-the-terms-and-conditions-of-the-flywheel-portfolio.md)
- [How is the Flywheel Portfolio structured?](http://support.groundfloor.us/en/articles/9709721-how-is-the-flywheel-portfolio-structured.md)
- [How and when does the Flywheel Portfolio distribute loan repayments?](http://support.groundfloor.us/en/articles/9709723-how-and-when-does-the-flywheel-portfolio-distribute-loan-repayments.md)
- [How is the Flywheel Portfolio offering tax advantaged?](http://support.groundfloor.us/en/articles/9709724-how-is-the-flywheel-portfolio-offering-tax-advantaged.md)
- [How is the Flywheel Portfolio more diversified than the Auto Investor Account, Automatic Investing Tool or Investment Wizard?](http://support.groundfloor.us/en/articles/9709726-how-is-the-flywheel-portfolio-more-diversified-than-the-auto-investor-account-automatic-investing-tool-or-investment-wizard.md)
- [How are the assets included in the Flywheel Portfolio selected?](http://support.groundfloor.us/en/articles/9709732-how-are-the-assets-included-in-the-flywheel-portfolio-selected.md)
- [How is the Flywheel Portfolio different from investing in individual loans?](http://support.groundfloor.us/en/articles/9709736-how-is-the-flywheel-portfolio-different-from-investing-in-individual-loans.md)
- [How is the Flywheel Portfolio different from investing in Groundfloor Notes?](http://support.groundfloor.us/en/articles/9709737-how-is-the-flywheel-portfolio-different-from-investing-in-groundfloor-notes.md)
- [How do loan release batches work in the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713116-how-do-loan-release-batches-work-in-the-flywheel-portfolio.md)
- [Is the Flywheel Portfolio rate guaranteed?](http://support.groundfloor.us/en/articles/9713118-is-the-flywheel-portfolio-rate-guaranteed.md)
- [What are the fees for the Flywheel Portfolio, and are they included in the loan rates shown?](http://support.groundfloor.us/en/articles/9713119-what-are-the-fees-for-the-flywheel-portfolio-and-are-they-included-in-the-loan-rates-shown.md)
- [How do I opt in to the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713123-how-do-i-opt-in-to-the-flywheel-portfolio.md)
- [How soon will I get my money back from the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713125-how-soon-will-i-get-my-money-back-from-the-flywheel-portfolio.md)
- [What types of assets are included in the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713135-what-types-of-assets-are-included-in-the-flywheel-portfolio.md)
- [Can I invest in these same assets from Flywheel Portfolio elsewhere on the Groundfloor platform?](http://support.groundfloor.us/en/articles/9713140-can-i-invest-in-these-same-assets-from-flywheel-portfolio-elsewhere-on-the-groundfloor-platform.md)
- [How do I cancel my Flywheel Portfolio investment within the cancellation period?](http://support.groundfloor.us/en/articles/9713151-how-do-i-cancel-my-flywheel-portfolio-investment-within-the-cancellation-period.md)
- [Can I invest in the Flywheel Portfolio in my IRA?](http://support.groundfloor.us/en/articles/9713156-can-i-invest-in-the-flywheel-portfolio-in-my-ira.md)
- [Do I have to migrate my portfolio to Flywheel Portfolio?](http://support.groundfloor.us/en/articles/9713159-do-i-have-to-migrate-my-portfolio-to-flywheel-portfolio.md)
- [How is the Flywheel Portfolio different from the Auto Investor Account?](http://support.groundfloor.us/en/articles/9958890-how-is-the-flywheel-portfolio-different-from-the-auto-investor-account.md)
- [Flywheel Portfolio Groundfloor Live Questions](http://support.groundfloor.us/en/articles/9979792-flywheel-portfolio-groundfloor-live-questions.md)
- [Groundfloor Live: Tardus x Flywheel Questions](http://support.groundfloor.us/en/articles/10002954-groundfloor-live-tardus-x-flywheel-questions.md)
- [What are the fees for a Groundfloor IRA? If I invested in the Flywheel Portfolio, would those fees be included as well?](http://support.groundfloor.us/en/articles/10006867-what-are-the-fees-for-a-groundfloor-ira-if-i-invested-in-the-flywheel-portfolio-would-those-fees-be-included-as-well.md)
- [What is the minimum investment in the Flywheel Portfolio?](http://support.groundfloor.us/en/articles/10508184-what-is-the-minimum-investment-in-the-flywheel-portfolio.md)
- [Flywheel Portfolio 101](http://support.groundfloor.us/en/articles/11187167-flywheel-portfolio-101.md)
- [Can you help me better understand the Flywheel Portfolio? I am still confused.](http://support.groundfloor.us/en/articles/11649154-can-you-help-me-better-understand-the-flywheel-portfolio-i-am-still-confused.md)
- [How do I get started with Flywheel Automatic Investing?](http://support.groundfloor.us/en/articles/8471367-how-do-i-get-started-with-flywheel-automatic-investing.md)
- [What’s the best path to maximizing my investment potential?](http://support.groundfloor.us/en/articles/8609080-what-s-the-best-path-to-maximizing-my-investment-potential.md)
- [Do you have any Flywheel investing tips?](http://support.groundfloor.us/en/articles/8609359-do-you-have-any-flywheel-investing-tips.md)
- [How can I calculate my Flywheel returns?](http://support.groundfloor.us/en/articles/12558444-how-can-i-calculate-my-flywheel-returns.md)
- [Reporting - Glossary of Terms](http://support.groundfloor.us/en/articles/12558302-reporting-glossary-of-terms.md)
- [What changes are happening to the Flywheel Portfolio as of July 2026?](http://support.groundfloor.us/en/articles/15694690-what-changes-are-happening-to-the-flywheel-portfolio-as-of-july-2026.md)

## IRAs

- [What are the benefits of investing through a Groundfloor Self-Directed IRA?](http://support.groundfloor.us/en/articles/3715630-what-are-the-benefits-of-investing-through-a-groundfloor-self-directed-ira.md)
- [Who is Groundfloor's IRA custodian?](http://support.groundfloor.us/en/articles/3715628-who-is-groundfloor-s-ira-custodian.md)
- [What are the different types of self-directed IRAs?](http://support.groundfloor.us/en/articles/3715625-what-are-the-different-types-of-self-directed-iras.md)
- [How do I transfer funds into my Groundfloor IRA account?](http://support.groundfloor.us/en/articles/9319067-how-do-i-transfer-funds-into-my-groundfloor-ira-account.md)
- [How do I set up a Groundfloor IRA account?](http://support.groundfloor.us/en/articles/9326256-how-do-i-set-up-a-groundfloor-ira-account.md)
- [What are Groundfloor's IRA fees?](http://support.groundfloor.us/en/articles/9326267-what-are-groundfloor-s-ira-fees.md): What are the current fees for an IRA with Forge Trust
- [How can I apply a promotion to my IRA account?](http://support.groundfloor.us/en/articles/10508231-how-can-i-apply-a-promotion-to-my-ira-account.md)
- [What IRA account type should I use with my 401k?](http://support.groundfloor.us/en/articles/10508497-what-ira-account-type-should-i-use-with-my-401k.md)
- [How do I withdraw funds from my IRA account?](http://support.groundfloor.us/en/articles/10640106-how-do-i-withdraw-funds-from-my-ira-account.md)
- [How do I withdraw my required minimum distribution \(RMD\) from my IRA account with Groundfloor?](http://support.groundfloor.us/en/articles/10640268-how-do-i-withdraw-my-required-minimum-distribution-rmd-from-my-ira-account-with-groundfloor.md)
- [Groundfloor IRA Update - April 2026](http://support.groundfloor.us/en/articles/14638550-groundfloor-ira-update-april-2026.md): Update to Forge Trust Custodial Fees
- [What is a self-directed IRA?](http://support.groundfloor.us/en/articles/14638880-what-is-a-self-directed-ira.md): Details on SDIRAs, and the options available to investors.
- [What is the self-directing IRA investing process?](http://support.groundfloor.us/en/articles/14638968-what-is-the-self-directing-ira-investing-process.md)
- [How do I set up a self-directed checkbook IRA?](http://support.groundfloor.us/en/articles/15197150-how-do-i-set-up-a-self-directed-checkbook-ira.md)

## GF Consumer Credit Portfolio II

- [What is the GF Consumer Credit Portfolio \(GFCCP II\)?](http://support.groundfloor.us/en/articles/13379961-what-is-the-gf-consumer-credit-portfolio-gfccp-ii.md)

## June 2026 Convertible Note Offering

- [How long will this offer be made available?](http://support.groundfloor.us/en/articles/10459414-how-long-will-this-offer-be-made-available.md)
- [How are Convertible Notes different from Groundfloor Notes?](http://support.groundfloor.us/en/articles/10459403-how-are-convertible-notes-different-from-groundfloor-notes.md)
- [How can I review the Note Purchase Agreement before making my election?](http://support.groundfloor.us/en/articles/10459400-how-can-i-review-the-note-purchase-agreement-before-making-my-election.md)
- [What are the terms of the Convertible Note?](http://support.groundfloor.us/en/articles/10445396-what-are-the-terms-of-the-convertible-note.md)

## Referral Codes

- [Where do I enter my promo code?](http://support.groundfloor.us/en/articles/13170977-where-do-i-enter-my-promo-code.md)

## Borrowers

- [How do I contact Groundfloor if I have questions as a borrower?](http://support.groundfloor.us/en/articles/3715648-how-do-i-contact-groundfloor-if-i-have-questions-as-a-borrower.md)

## The August 2025 App Upgrade

- [Can I submit recurring withdrawals?](http://support.groundfloor.us/en/articles/11955806-can-i-submit-recurring-withdrawals.md)
- [Can I set up an amount to automatically invest each month?](http://support.groundfloor.us/en/articles/11955817-can-i-set-up-an-amount-to-automatically-invest-each-month.md)
- [What exactly is different?](http://support.groundfloor.us/en/articles/11955818-what-exactly-is-different.md)
- [Does this mean I don’t need to use the desktop experience?](http://support.groundfloor.us/en/articles/11955823-does-this-mean-i-don-t-need-to-use-the-desktop-experience.md)
- [How does the upgraded reporting break down my investments?](http://support.groundfloor.us/en/articles/11955824-how-does-the-upgraded-reporting-break-down-my-investments.md)
- [Where can I find the rate of return for a given time period?](http://support.groundfloor.us/en/articles/11955832-where-can-i-find-the-rate-of-return-for-a-given-time-period.md)
- [Will I be able to download my own reporting, and if so, how?](http://support.groundfloor.us/en/articles/11955833-will-i-be-able-to-download-my-own-reporting-and-if-so-how.md)
- [Are you now integrated with Mint and/or other third-party platforms?](http://support.groundfloor.us/en/articles/11955835-are-you-now-integrated-with-mint-and-or-other-third-party-platforms.md)
- [Is my money safe during this Groundfloor app update?](http://support.groundfloor.us/en/articles/11955837-is-my-money-safe-during-this-groundfloor-app-update.md)
- [Will my auto investments keep working?](http://support.groundfloor.us/en/articles/11955841-will-my-auto-investments-keep-working.md)
- [Where can I see my investment history?](http://support.groundfloor.us/en/articles/11955842-where-can-i-see-my-investment-history.md)
- [Will my returns change after this Groundfloor redesign?](http://support.groundfloor.us/en/articles/11955844-will-my-returns-change-after-this-groundfloor-redesign.md)
- [What if I can't find something?](http://support.groundfloor.us/en/articles/11955845-what-if-i-can-t-find-something.md)
- [Why won’t the app let me invest?](http://support.groundfloor.us/en/articles/11955814-why-won-t-the-app-let-me-invest.md)